FAQs for Return of Fans to LA Galaxy Games

Questions About 2021 Season Ticket Membership

 Am I going to be able to sit in my seat?

Although there is a chance you may sit in or near your season seat location, the likelihood of getting your exact seat location is slim when we operate with reduced venue capacity.

 What if I don’t feel safe coming to games yet? 

Your account will remain in good standing if you do not elect to come to games this season. Your tenure, seat location and funds will be rolled over to the 2022 season through the renewal process.

 Can I get a refund if I’m unable to sit in my season seat location?

You will have the choice of available seating to attend games, using your Account Credit. If you do not like the available options, we will keep your account in good standing and you can roll over into 2022.

 What happens if I am unable to attend every games this season?

The money you’ve paid on your account can be used to purchase tickets to upcoming games. If you still have funds on your account during renewal, those funds will be rolled over into the 2022 season.

 Will I have the option to roll over my season tickets into 2022?

Yes, you can roll over your season tickets into 2022 if you don’t elect to attend games in 2021.

 Will there be a member discount for parking at Dignity Health Sports Park?

Membership parking rates will continue to be offered for the GOLD lots.

 Will I receive a Season Ticket Commemorative Box or other items as in past seasons?

This season, we do not plan to send out a commemorative box with tickets. However, we plan on mailing items throughout the season. Ensure we have your current address by logging in here and updating your contact information.

 Will there be membership cards or printed tickets this season?

There will not be membership cards or printed tickets this season. We’re aiming to minimize contact where possible.

 Will I be able to get tickets for all games that I want to attend in 2021, even all 2021 home games if I’d like to?

Each Season Ticket Member will get priority access to LA Galaxy games in 2021. Due to limited capacity, we cannot guarantee that you’ll be able to attend all games.

 How do I get tickets for games later in the season?

Even after the full 2021 season schedule is announced, our intention is to make only a few games available at a time. We believe this approach will allow us to adapt to changing circumstances. Please be sure to check your emails regularly to stay up to date.

 If the LA Galaxy can host games at 100% venue capacity later in the season (July 4, for example), will STMs be able to receive their season seat location?

At this time, we’re aiming to provide Season Ticket Members with priority to purchase tickets. We will do our utmost to adapt to the changing circumstances in Los Angeles County with our Season Ticket Members foremost in our mind and will communicate any changes as they are made.

 What type of benefits can we expect throughout the season if we are unable to attend all the games? 

All Season Ticket Members receive discounts at the Team LA Store and the MLS Store. Check your Season Ticket Member Bulletin or ask your service representative for your discount code. In addition members can expect LA Galaxy items in the mail. Stay tuned to your Bulletins for virtual events, special discounts and more.

Questions about Attending 2021 Games

 Will there be any in-person Season Ticket Member events this season?

We hope to be able to welcome you to in-person Season Ticket Member events this year; please stay tuned for any announcements.

 Will fans be allowed at the stadium in 2021?

Yes, fans will be able to attend 2021 LA Galaxy games at Dignity Health Sports Park.

 What will the capacity be for LA Galaxy home games?

Capacity for each event will follow all guidance for outdoor live events, which is determined by the tier Los Angeles County is in at the time of the event.

 Will concession stands be open inside the stadium?

Concession stands will follow all guidance for outdoor live events, which is determined by the tier Los Angeles County is in at the time of the event. Food and beverage options will be available for purchase. There may be limitations on where food and beverage can be consumed.

 Will the LA Galaxy Team Stores be open at the stadium?

Retail stores will follow all guidance for outdoor live events, which is determined by the tier Los Angeles County is in at the time of the event. Merchandise will be available for purchase.

 Will cash be accepted for food and beverage or merchandise at games?

We are working to minimize contact as much as possible. Dignity Health Sports Park will provide reverse ATMs to convert cash to prepaid cards, which you will be able to use outside the stadium as well.

 Will the bathrooms be open at the games?

Restroom facilities will be available at LA Galaxy home games.

 Will vaccinations be required? 

Vaccinations will not be required to attend LA Galaxy events at this time. If attendance becomes contingent upon proof of vaccination, there will also be an option to present proof of a negative recent COVID-19 test in lieu of vaccination record.

 Will a negative COVID-19 test result be required to attend games? 

Certain seating locations require that fans sitting in them be tested for COVID-19 at the venue on game day. Those locations are annotated in the online purchasing process as "Rapid Testing Required" and are listed as VIP seating. If you have questions about these seating options or the testing requirements, please contact customerservice@lagalaxy.com .

 Will I have to wear a mask while inside the stadium? 

Guests over the age of 2 must wear face masks or face coverings that comply with CDC guidelines at all times when at Dignity Health Sports Park when not actively eating or drinking. This mask requirement applies to the stadium itself as well as surrounding parking areas, pedestrian areas, entryways and other ancillary areas on the Dignity Health Sports Park campus.

 I live outside of Los Angeles County. Will non-Los Angeles residents be able to attend games in 2021? Or will it be limited to those with Los Angeles zip codes?

Following California guidelines, all buyers must reside in California to buy tickets.

 Will we have temperature screeners at the gates?

A temperature screening will not be required to attend LA Galaxy games.  However, you will be required to answer screening questions before entry.

 Will I still be able to swipe my credit card/driver’s license for entry into the stadium? 

Entry to the stadium (parking or tickets) will be allowed only via scanning the LA Galaxy App or AXS App. Swiping a credit card or driver license will no longer be permitted.

Other Questions

 When does the schedule come out?

Our first two games -- April 18 at Inter Miami CF and April 25 vs. New York Red Bulls at Dignity Health Sports Park -- were announced on March 10. Major League Soccer stated at that time that full dates of the 2021 season would be announced in the coming weeks.

 Will the Away Travel program be active in 2021?

The LA Galaxy Away Travel program is currently not available. Updates will made on lagalaxy.com/lax as circumstances change.